Refund Policy

Refund Policy

Thank you for choosing HintLens. We strive to provide the fastest, most reliable native AI copilot available. Because of the unique architecture and infrastructure required to run HintLens, we have a strict refund policy that all users must agree to before purchasing.

1. General Policy: All Sales Are Final

All payments for HintLens passes (e.g., 1-Day Pass, Pro Monthly, Premium Monthly) are strictly non-refundable.

Once a payment is successfully processed and the access pass is applied to your account, you immediately gain access to our premium infrastructure. Due to the nature of digital goods and immediate AI processing costs, we cannot issue refunds for buyer's remorse, accidental purchases, or failure to read the system requirements.

2. Why We Cannot Offer Refunds

HintLens relies on state-of-the-art enterprise AI models (such as Groq and OpenAI) to deliver sub-second latency for your screen captures and audio transcriptions.

Every single time you press the HintLens shortcut, our servers incur hard computing costs from these API providers. Because we pay our AI providers instantly for the compute you use, we cannot "return" or recoup that compute power once it has been consumed. Therefore, we cannot offer refunds on passes that have already been provisioned.

3. The Free Tier & System Compatibility

To ensure complete transparency and user satisfaction, we provide a Free Tier for all new users.

• You are strongly encouraged to use the Free tier before making any financial commitment.
• Use the Free tier to verify that our native D3D11 Windows overlay works smoothly on your specific PC hardware.
• Use the Free tier to evaluate the speed and accuracy of our AI models.

Purchasing a paid pass indicates that you have successfully tested the software on your system and are satisfied with its performance.

4. Exceptional Circumstances

We are reasonable people. While our policy is strictly no-refunds for standard usage, we may make exceptions at our sole discretion for the following highly specific circumstances:

• Duplicate Billing: If our payment processor (Razorpay) accidentally charges your card twice for the same transaction.
• Prolonged Total Outage: If our entire backend infrastructure suffers a catastrophic failure lasting more than 48 hours, preventing you from using a 1-Day pass, we may issue an account credit or replacement pass.

In these exceptional cases, you must contact support within 72 hours of the charge to request a review.

5. Subscription Cancellations (No Auto-Renew)

HintLens operates on a user-controlled, manual renewal system. We do not automatically charge your card when a pass expires.

When your 1-Day or Monthly pass concludes, your account will simply revert to the Free tier. You will never be surprised by an automatic renewal charge, meaning there is no need to worry about forgetting to "cancel" a subscription.

6. Account Bans & Violations

If your HintLens account is suspended or permanently banned due to a violation of our Terms of Service (e.g., attempting to reverse-engineer the native overlay, abusing the API limits via automated scripts, or engaging in payment fraud), you forfeit any remaining time on your active pass. No refunds will be issued for accounts terminated due to policy violations.

7. Contact Support

If you have experienced a legitimate billing error, please reach out to our team immediately:

Email: support@hintlens.com

By purchasing a HintLens pass, you acknowledge that you have read, understood, and agree to this Refund Policy.